Return / Cancel Policy
Orders are subject to 10% cancellation fee if to cancel after 24 hours from the time the order was received or 20% fee if after 48 hours but before its shipment. All returned and refused shipments by customers will be charged a minimum 30% restocking fee, shipping fee both ways and storage costs. No returns will be accepted unless processed through our Customer Service department. All other attempted returns will be refused. Any exceptions will be handled on a case by case basis. Replacements for returns are invoiced at the full value and a credit will be issued once we has received and inspected per our policy on the condition of the return.
Replacements for freight claims are invoiced at the full value and a credit issued if the customer has complied with the terms for handling freight claims. Furthermore, due to the high rate of denied freight claims it is imperative that you must note any damages on the delivery receipt. Should anyone request an exchange or return due to freight damage the claim may be denied if the carrier provides us with a clean delivery receipt in which damages were not noted. Please contact us at firstname.lastname@example.org
with any questions.
For credit card payment, customer is responsible for 3.5% processing fee.
Please call our customer service before returning the merchandise!
Changing order Policy
After an invoice issued and customer paid signed and accepted, ALL changes MUST be approved by customer service department, no exception in writing. We will do our best to accommodate our customer but many things are out of our control, so we will handle changes on a case by case basic.